Strive For The Customer-centered Ecosystem
When you see excellence in quality and service, you likely are witnessing the outcome of a well understood and well managed ecosystem. That is because value creation is maximized when strategic planning addresses the full spectrum of internal and external components comprising the ecosystem. In last week’s article, the discussion dealt with how strategic planning must be balanced between the internal workings of the organization and the external world in which organization resides and operates. This week’s discussion focuses on how the ecosystem should be at the heart of the planning process, and it why it should be customer-centered.
